I think I may have found a company worse than BT.
You may recall the flooding from upstairs. Our insurance company were pretty effecient in starting the process to sort it out and arranged for a building company to carry out the repairs. We decided it would be easier just to use the one the insurance company sent round rather than pay ourselves and wait for the money to be given back. This was clearly a mistake. The company, Rok, sent an assessor round in December and then called to arrange a date (more than a month away) to carry out the work. I rang them back to confirm but no one ever answered the phone so I left several messages instead.
The week of the date they were due to come round, I called them to ask what time they would be coming and they said between 8 and 9. So I took a day off work and waited in. It got to 10 without any sign of them so I rang them. Eventually after 15 minutes on hold, I was told that my appointment had never been confirmed. I explained that no one answered the phone so I had left messages but they said nothing was logged. They then said it wasn't their fault or their problem, and if I wanted to make a complaint I should speak to my insurance company.
So here we are again. Another day off work. Again I rang to double-check they were coming and this morning just before 9, someone did arrive. But within a few minutes we hit another problem. It will not just take a day as they said it would. It will take at least two days, so I will have to take more time off.
He starts on the job. Cuts two big holes in the ceiling and then stops.
Another problem. The light is broken (which they are supposed to be fixing as well) but needs to be disconnected completely before they can continue. This builder isn't qualified to do that. They should have sent an electrician first.
So now they have to try to find an electrician and so I wait.